Thank you for choosing Gooes Creek Candle! We are dedicated to providing high-quality fragrance products to all our customers. If you’re not satisfied with your purchase, our return policy is here to ensure a smooth process. Please carefully review the policy below.
Return Conditions
- Return Request: You can submit a return request within 7 days of receiving your product.
- Product Condition: The item must be unused, undamaged, and include all original packaging and tags.
Non-returnable items:
- Used products
- Custom-made or personalized items
- Discounted products (unless there is a quality issue)
Return Process
- Contact Us: Email our customer service team with your order number, product details, and the reason for return.
- Return Authorization: We will process your return request within 1-2 business days and provide you with detailed return instructions and an address.
- Shipping: Return the product via a reliable shipping service to the provided return address. Return shipping costs are the responsibility of the customer unless the product is defective or we sent the wrong item.
- Refund/Exchange: Once the returned item is inspected, we will process your refund or exchange within 5 business days.
Refund Method
- Refunds will be issued to your original payment method.
- The refund amount will be for the item price only, excluding return shipping costs, unless the item is defective or we sent the wrong product.
- Refund processing time depends on your payment platform and typically takes 3-7 business days.
Exchange Policy
- If the product is defective or incorrect, we will provide a replacement.
- The returned item must be unused, and in its original packaging.
- Exchanges are subject to stock availability. If the item is out of stock, we will offer a suitable replacement or a refund.
Return Address
- Once your return request is approved, our customer service team will send you the return address. Please ensure that all return documents and address labels are filled out accurately to prevent delays.
Return Shipping Costs
- Typically, the customer is responsible for return shipping costs, unless the item is defective or we made an error in your order.
- If you need help selecting a return method or have further questions, please reach out to our customer support team.
Special Instructions
- Return Approval: Please ensure that you contact our customer service team and obtain approval before returning the product to guarantee a smooth return process.
- Policy Adherence: Items returned outside of the prescribed process may not be eligible for refund or exchange.
Contact Us
If you have any questions or need assistance regarding returns, please feel free to contact us at:
Phone: +1 635-858-6782
Thank you for your understanding and support, we will wholeheartedly provide you with quality service!