Welcome to the Gooes Creek Candle FAQ page! We hope that the answers below can help you solve any questions you have. If you don’t find your question, please contact us through the Contact Us page.

Orders & Payment

  1. How do I place an order for my candles?
    On our website, browse the candles you like, select the appropriate size or fragrance, click “Add to Cart”, then proceed to the shopping cart page and complete the checkout process.
  2. What payment methods are supported?
    We support the following payment methods:

Credit Card (Visa, MasterCard, etc.)
Alipay
WeChat Pay
Other major payment methods

  1. Is my payment information secure?
    Yes! We use the latest encryption technology to protect your payment information and ensure that every transaction is safe and worry-free.

Shipping & Logistics

  1. What shipping services do you provide?
    We offer standard and expedited shipping:

Standard Shipping: Estimated delivery time 5-7 business days
Expedited Shipping: Estimated delivery time 2-3 business days

  1. How do I track my order?
    Once your order is shipped, we will send the tracking number via email. You can check the status of your package on the logistics company’s official website.

Return and Exchange Policy

  1. How do I apply for a return or exchange?
    If you need to return or exchange, please submit your application within 7 days of receiving the product. The product needs to be unused and in its original packaging. Please refer to our Return Policy for details.
  2. What if my product is defective or damaged?
    If the product you received is defective or damaged, please contact our customer service team as soon as possible. We will provide you with a return or exchange service.

Products and Services

  1. What materials do you use for your candles?
    Our candles use natural soy wax and pure plant essential oils to provide a more environmentally friendly and long-lasting aroma experience.
  2. Do you provide customized services?
    Currently we do not provide customized candle services, but we plan to launch personalized products in the future. Please stay tuned for our updates.

Other questions

  1. How do I become a member or subscribe to promotional information?
    You can create an account on our registration page and subscribe to our email newsletter to get exclusive offers and new product information as soon as possible.
  2. How do I contact our customer service?
    If you have any questions or suggestions, please contact us at:

Email: support@gooescreekcandle.store
Phone: +1 635-858-6782
If your question is not answered here or you need further assistance, please feel free to contact our customer service team. We are happy to help!